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Occasionally, technology consultants must inform clients that data's irretrievably lost. Without backup copies (small businesses in particular are bad about performing regular back ups of critical data), business owners must often re-key data from scratch at great expense. And that's possible only when the data exists in other formats, such as handwritten notes or paper forms.

Bad news comes in other flavors, too. A $2,500 new server investment makes sense to most every technology consultant, but in some business owners' minds, such unplanned costs border on catastrophe.

Consultants are regularly called upon to deliver unwelcome news. Technology professionals must become proficient at communicating bad news without drama. Seemingly simple on the surface, explaining why a fleet of Windows 98 workstations must be replaced to support a proprietary application upgrade (or describing why a 20-employee for-profit organization isn't eligible to use student/teacher Microsoft Office licenses) requires patience, perseverance, and professionalism.



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http://blogs.techrepublic.com.com/10things/?p=239




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